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Acronis True Image Echo Enterprise Server Manual

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12 Copyright © Acronis, Inc., 2000-2009
USB 1.0 / 2.0, FireWire (IEEE-1394) and PC card storage devices
ZIP
®
, Jaz
®
and other removable media
* - Data recovery directly from FTP-server will require the archive to consist of files no
more than 2GB in size, so please note this during the backup image creation. It is
recommended that you change the source computer firewall settings to disable the
Routing and Remote Access Windows service. The previous versions of the software
recommended for the target FTP-server the usage of passive mode for file transfers and
usage of ports 20 and 21 at the source computer for both TCP and UDP protocols. The
current version has no such limitations: you can use active or passive mode and any port,
changing the default settings at Options->Backup Options->Advanced settings.
** - Burned rewritable discs cannot be read in Linux without kernel patch.
1.5 License policy
Acronis True Image Echo Enterprise Server licensing is based on number of servers on
which Acronis True Image Agent and/or Acronis True Image Echo Enterprise Server local
version are to be installed. This means you need one license for each server you are
going to backup, whether you will control it on-site (with the local program version) or
remotely (using Acronis True Image Agent), or use both ways of control. The number of
Acronis True Image Management Console, Acronis Group Server and Acronis Backup
Server installations is not counted.
Acronis Universal Restore is an option to Acronis True Image Echo Enterprise Server and
has its own serial number.
1.6 Technical support
As part of a purchased annual Support charge you are entitled to Technical Support as
follows: to the extent that electronic services are available, you may electronically access
at no additional charge, Support services for the Software, which Acronis shall endeavor
to make available twenty four (24) hours a day, seven (7) days per week. Such electronic
services may include, but are not limited to: user forums; software-specific information;
hints and tips; bug fix retrieval via the internet; software maintenance and demonstration
code retrieval via a WAN-accessible FTP server; and access to a problem resolution
database via Acronis customer support system.
Support shall consist of supplying telephone or other electronic support to you in order to
help you locate and, on its own, correct problems with the Software and supplying
patches, updates and other changes that Acronis, at its sole discretion, makes or adds to
the Software and which Acronis makes generally available, without additional charge, to
other licensees of the Software that are enrolled in Support.
Upon mutual agreement by both parties, Acronis shall:
(i) supply code corrections to you to correct Software malfunctions in order to bring such
Software into substantial conformity with the published operating specifications for the
most current version of the Software unless your unauthorized modifications prohibit or
hamper such corrections or cause the malfunction;
or (ii) supply code corrections to correct insubstantial problems at the next general
release of the Software.
More information about contacting Acronis Technical Support is available at the following
link: http://www.acronis.com/support/
… 12 …


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