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154 Copyright © Acronis International GmbH, 2002-2015
12 Troubleshooting
In this section
Acronis System Report ........................................................................... 154
Acronis Smart Error Reporting ............................................................... 155
Sending feedback to Acronis .................................................................. 156
How to collect crash dumps ................................................................... 157
Acronis Customer Experience Program ................................................. 157
12.1 Acronis System Report
When you contact the Acronis support team, they will usually need information about your system in
order to resolve your problem. Sometimes getting the information is an inconvenient process and
may take a long time. The Generate system report tool simplifies the procedure. It generates a
system report containing all the necessary technical information and allows you to save the
information to file. When it’s necessary, you can attach the created file to your problem description
and send it to Acronis support team. This will simplify and speed up the search for a solution.
To generate a system report, perform one of the following:
On the sidebar, click Help, and then click Generate system report.
On the Windows Start menu, click All Programs -> Acronis -> Acronis True Image 2016 -> Tools
and Utilities -> Acronis System Report.
Press CTRL+F7. Note that you can use the key combination even when Acronis True Image 2016
is performing any other operation.
After the report is generated:
To save the generated system report to file, click Save and in the opened window specify a
location for the created file.
To exit to the main program window without saving the report, click Cancel.
You can place the tool on your bootable rescue media as a separate component to generate a system
report when your computer cannot boot. After you boot from the media, you can generate the
report without running Acronis True Image 2016. Simply plug in a USB flash drive and click the
Acronis System Report icon. The generated report will be saved on the USB flash drive.
To place the Acronis System Report tool on a bootable rescue media:
Select the Acronis System Report check box on the Rescue Media Content Selection page of the
Acronis Media Builder wizard.
Click Next to continue.
Creating a system report from the command line prompt
1. Run Windows Command Processor (cmd.exe) as administrator.
2. Change the current directory to the Acronis True Image 2016 installation folder. To do so, enter:
cd C:\Program Files (x86)\Acronis\TrueImageHome
3. To create the system report file, enter:
SystemReport
File SystemReport.zip will be created in the current folder.
154


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