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245 Copyright © Acronis International GmbH, 2002-2013
9 Troubleshooting
In this section
Acronis System Report ........................................................................... 245
Acronis Smart Error Reporting ............................................................... 246
How to collect crash dumps ................................................................... 248
General recommendations .................................................................... 248
Creating a custom rescue CD ................................................................. 249
Viewing log ............................................................................................. 250
Acronis Customer Experience Program ................................................. 251
9.1 Acronis System Report
When you contact the Acronis support team, they will usually need information about your system in
order to resolve your problem. Sometimes getting the information is an inconvenient process and
may take a long time. The Generate system report tool simplifies the procedure. It generates a
system report containing all the necessary technical information and allows you to save the
information to file. When it’s necessary, you can attach the created file to your problem description
and send it to Acronis support team. This will simplify and speed up the search for a solution.
To generate a system report, perform one of the following:
On the main program window click the question mark symbol, and select Generate system
report.
On the Windows Start menu, click All Programs -> Acronis -> Acronis True Image 2014 -> Tools
and Utilities -> Acronis System Report.
Press CTRL+F7. Note that you can use the key combination even when Acronis True Image 2014
is performing any other operation.
After the report is generated:
To save the generated system report to file, click Save and in the opened window specify a
location for the created file.
To exit to the main program window without saving the report, click Cancel.
You can place the tool on your bootable rescue media as a separate component to generate a system
report when your computer cannot boot. After you boot from the media, you can generate the
report without running Acronis True Image 2014. Simply plug in a USB flash drive and click the
Acronis System Report icon. The generated report is be saved on the USB flash drive.
To place the Acronis System Report tool on a bootable rescue media:
Select the Acronis System Report check box on the Rescue Media Content Selection page of the
Acronis Media Builder wizard.
Click Next to continue.
Creating a system report from the command line prompt
1. Run Windows Command Processor (cmd.exe) as administrator.
2. Change the current directory to the Acronis True Image 2014 installation folder. To do so, enter:
cd C:\Program Files (x86)\Acronis\TrueImageHome
245


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