Manual Acronis Internet Security 2011 (page 7 of 189) (English)

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28. How Do I Update Acronis Internet Security Using a Proxy

Server? .................................................................. 148

Troubleshooting and Getting Help ............................... 149

29. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

29.1. Scan Doesn't Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

29.2. I Can no Longer Use an Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

29.3. I Cannot Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

29.4. I Cannot Use a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

29.5. I Cannot Share Files with Another Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

29.6. My Internet Is Slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

29.7. How to Update Acronis Internet Security on a Slow Internet Connection . . . . 155

29.8. Acronis Internet Security Services Are Not Responding . . . . . . . . . . . . . . . . . . . 155

29.9. Antispam Filter Does Not Work Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

29.9.1. Legitimate Messages Are Marked as [spam] . . . . . . . . . . . . . . . . . . . . . . . 156

29.9.2. Many Spam Messages Are Not Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

29.9.3. Antispam Filter Does Not Detect Any Spam Message . . . . . . . . . . . . . . . . 162

30. Removing Malware from Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

30.1. What to Do When Acronis Internet Security Finds Viruses on Your

Computer? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

30.2. If Your System Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

30.3. How Do I Clean a Virus in an Archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

30.4. How Do I Clean a Virus in an E-Mail Archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

30.5. What to Do When Acronis Internet Security Detected a Clean File as

Infected? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

30.6. How to Clean the Infected Files from System Volume Information . . . . . . . . . 168

30.7. What Are the Password-Protected Files in the Scan Log? . . . . . . . . . . . . . . . . . 169

30.8. What Are the Skipped Items in the Scan Log? . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

30.9. What Are the Over-Compressed Files in the Scan Log? . . . . . . . . . . . . . . . . . . . 170

30.10. Why Did Acronis Internet Security Automatically Delete an Infected File? . . 170

31. Support .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

32. Useful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

32.1. How Do I Remove Other Security Solutions? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

32.2. How Do I Restart in Safe Mode? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

32.3. Am I Using a 32 bit or a 64 bit Version of Windows? . . . . . . . . . . . . . . . . . . . . . 173

32.4. How Do I Find Out My Proxy Settings? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

32.5. How Do I Enable / Disable the Real Time Protection? . . . . . . . . . . . . . . . . . . . . . 174

32.6. How Do I Display Hidden Objects in Windows? . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

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