Manual Acronis Backup Service for vCloud Update 4 (page 10 of 21) (English)

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Backup Service for vCloud

Update 4

USER'S GUIDE

Table of contents

1 User's Guide ....................................................................................................................3

1.1 About the backup service .......................................................................................................... 3

1.2 Supported web browsers ........................................................................................................... 3

1.3 Installing VMware Tools ............................................................................................................ 3

1.4 Basic operations ......................................................................................................................... 4

1.4.1 Logging in to the service ................................................................................................................................. 4

1.4.2 Backing up virtual machines ........................................................................................................................... 4

1.4.3 Applying a backup plan ................................................................................................................................... 5

1.4.4 Overwriting a virtual machine with its backed-up version .......................................................................... 6

1.4.5 Recovering a virtual machine ......................................................................................................................... 7

1.4.6 Recovering files from a virtual machine backup ........................................................................................... 9

1.4.7 Monitoring protection statuses ................................................................................................................... 11

1.5 Operations with backups .........................................................................................................11

1.6 Operations with backup plans .................................................................................................12

1.6.1 Creating a backup plan ................................................................................................................................. 12

1.6.2 Editing a backup plan .................................................................................................................................... 16

1.6.3 Revoking a backup plan ................................................................................................................................ 16

1.6.4 Deleting a backup plan.................................................................................................................................. 16

1.7 Generating usage reports ........................................................................................................17

1.8 Enabling non-administrators to use the service ......................................................................18

1.8.1 Assigning a vCloud Director role to a user ................................................................................................... 18

1.9 Viewing audit logs ....................................................................................................................19

2 Terminology reference ................................................................................................... 20

1 User's Guide

1.1 About the backup service

This service enables backup and recovery of virtual machines managed by VMware vCloud Director.

The service is available through a web interface. To log in to the backup service, use your vCloud

Director credentials.

What you can do after logging in depends on the settings made by a system administrator for your

organization. Due to these settings, some of the operations described in this guide may be not

available to you.

1.2 Supported web browsers

 Google Chrome 12 or later

 Mozilla Firefox 12 or later

 Windows Internet Explorer 9 or later

 Safari 5 or later running in the Mac OS X and iOS operating systems

In other web browsers (including Safari browsers running in other operating systems), the user

interface might be displayed incorrectly, or all functions might not be available.

Make sure that JavaScript is enabled in the browser.

The screen resolution for displaying the graphical user interface must be 1024x768 or higher.

1.3 Installing VMware Tools

We recommend installing VMware Tools on all virtual machines which you are planning to back up in

the powered-on state.

Installing VMware Tools is a common requirement for backing up at a hypervisor level. The backup

service uses VMware Tools to create a time-consistent backup of the machine. All data will be backed

up as it was at the moment when the backup started, even if the data changes while the backup is

running.

To install VMware Tools on a virtual machine

1. Log in to vCloud Director.

2. In the list of virtual machines, examine the VMware Tools column for the virtual machine. This

column is hidden by default.

3. If this column shows Not installed, install the most recent version as follows:

a. Power on the machine.

b. Right-click the machine and then click Install VMware Tools.

c. Follow the on-screen instructions.

For information about installing VMware Tools in a specific operating system, refer to the following

VMware knowledge base article:

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-F0826E73-7F9F-489

C-B0DB-17C7D742B1AF.html.

1.4 Basic operations

This section describes typical usage of the backup service.

1.4.1 Logging in to the service

You can log in to the backup service under the following conditions:

 A system administrator has enabled use of the service for your organization.

 [For non-administrative users] Your organization administrator has enabled use of the service for

your account.

To log in to the backup service

1. Go to the login page of the backup service. The URL of the login page looks like:

https://backup.example.com/org/ <Organization name>

If you are unsure about the address of the login page, contact the system administrator or the

organization administrator.

2. Type the user name and password of your vCloud Director account.

3. Click Log in.

1.4.2 Backing up virtual machines

The virtual machines that you can back up are listed on the organization tab.

The vApps list shows all vApps that you own. The All virtual machines list shows all virtual machines

from those vApps. (An organization administrator sees all vApps and virtual machines in the

organization.)

Starting a backup

Select one or more virtual machines that you want to back up, and then click Back up now.

If you want backups to run on a schedule, apply a backup plan (p. 5) instead.

Monitoring a backup

A backup may start with a delay, depending on the backup service load.

When the backup starts, you can see its progress in the machine details area on the right.

The number of machines that are backed up simultaneously and the order in which they are backed

up are defined by the backup service.

If you need to stop the backup on a specific machine, select the machine, and then click Stop backup

or click the stop button ( ) near the progress bar.

Viewing the result

Once a virtual machine is successfully backed up, the newly created backup appears in the Backups

column on the Backup storage tab.

1.4.3 Applying a backup plan

Applying a backup plan to a virtual machine enables you to automate creating and deleting the

machine's backups.

Depending on how the backup service is configured, you may be able to create your own backup

plans, apply backup plans shared by the system administrator, or both.

To apply a backup plan to virtual machines

1. Select one or more virtual machines in the All virtual machines list, or select an entire vApp in

the vApps list. If you select an entire vApp, the backup plan will be applied to all machines in the

vApp and to any new machines that appear in the future.

2. Click Apply backup plan.

3. Select the backup plan that you want to apply to the machines. For example, select Daily.

A backup plan contains the following instructions for the backup service:

 Schedule: When and how often to do backups.

 Retention rules: How long to store the backups.

 Backup options (p. 14).

4. Click OK.

The name of the applied backup plan appears in the Backup plan column. If another backup plan

was previously applied to the machine, that backup plan is revoked.

Tips on usage

 The Protection status column shows whether the latest backup has completed successfully (OK)

or failed (Error).

 Should you need to restart a failed backup, select a machine and click Back up now. The machine

will be backed up according to the backup plan settings. However, the retention rules will not be

applied this time.

 Change a backup plan to one with a different Encryption setting (including different password)

only if it is really necessary. This operation is allowed, but it may cause some inconveniences. For

details, refer to "Consequences of changing encryption" in "Editing a backup plan" (p. 16).

1.4.4 Overwriting a virtual machine with its backed-up version

This recovery procedure can be easily run directly from the organization tab.

Overwriting a machine means that only the content of its original disks is overwritten. The content of

hard disks that were added after the backup will remain the same. The machine settings, such as CPU

and memory settings, and the MAC addresses (also known as physical addresses) of the network

adapters are also preserved.

A machine that was renamed or moved to a different vApp is considered a new machine. To

overwrite it, you need a backup that was created after renaming or moving the machine. If you need

to use an older backup, proceed as described in "Recovering a virtual machine" (p. 7).

Setting up the recovery

1. On the organization tab, select the machine that you want to recover, and then click Recover.

2. In Recovery point, select the date and time to which the machine will be recovered. By default,

the latest recovery point will be used.

If the vApp no longer has one or more networks that were used by the backed-up machine, you

are prompted to map the network adapters of the virtual machine to the networks of the vApp.

3. [Optional] Select the Power on the virtual machine after recovery check box.

4. Click OK.

Monitoring the recovery progress

When the recovery starts, the machine will have the Recovering protection status. The progress of

recovery is shown in the machine details area on the right.

If you need to stop the recovery, click the Stop recovery button or the stop button ( ) near the

progress bar. The original machine will likely become corrupted.

After the recovery is completed, the information about its success or failure is shown in the machine

details area.

1.4.5 Recovering a virtual machine

This is a common recovery procedure. Unlike overwriting an existing virtual machine, this enables you

to recover a deleted virtual machine, create a new virtual machine by recovering it from a backup,

and change the machine's network settings.

Setting up the recovery

1. Open the Backup storage tab.

2. In the list of backed-up machines, select the machine that you want to recover, and then click

Recover.

3. In Recovery point, select the date and time to which the machine will be recovered. By default,

the latest recovery point is selected.

4. In Target vApp, specify the vApp to which the machine will be recovered. By default, the original

vApp is selected.

If the original vApp no longer exists in the organization, you can recreate the original vApp and

recover the machine to it. To do so, select Recreate original vApp. The vApp will be created with

parameters that it had when the machine was backed up.

5. In Name of the recovered machine, type a name that the recovered machine will have in the

vApp. By default, the original machine's name is selected.

If a machine with the same name exists in this vApp, the software examines the machine's

unique identifier in vCloud Director. A machine with the same unique identifier will be

overwritten. If the machine has a different unique identifier, the software creates a new virtual

machine and adds a suffix like (1) to its name.

6. Under Show additional parameters, you can do any of the following:

 In Computer name, change or specify the name that the machine will have on the network.

This is the name defined in the guest operating system (Control Panel > System > System

Properties > Computer Name).

 Under Network adapters, change or specify the settings for the existing adapters, or add or

delete network adapters.

Details. To add a network adapter, click Add network adapter, and then specify the settings

for it. To delete a network adapter, click the Delete ( ) button next to it.

 In Preserve MAC addresses, specify whether the machine's network adapters (except the

newly added ones) will have the same MAC addresses as those of the original machine. To

prevent a MAC address conflict, avoid selecting this check box if the original machine exists

and will not be overwritten.

7. [Optional] Select the Power on the virtual machine after recovery check box.

8. Click OK.

Monitoring the recovery progress

The progress of recovery is shown in the machine details area on the right.

If you need to stop the recovery, click the Stop recovery button or the stop button ( ) near the

progress bar.

After the recovery is completed, the information about its success or failure is shown in the machine

details area.

1.4.6 Recovering files from a virtual machine backup

This procedure enables you to recover files and folders from a backup of a virtual machine without

recovering the virtual machine itself.

The files and folders that you select will be available for download as a .zip file.

You can recover files from volumes with the following file systems: FAT, FAT32, NTFS, Ext2, Ext3, and

Ext4. Regardless of the file system, you cannot recover files from volumes that are managed by Linux

Logical Volume Manager (LVM), also known as logical volumes; and from multiple-disk (MD) devices,

also known as Linux Software RAID.

To recover files of a virtual machine

1. Open the organization tab or the Backup storage tab.

2. Select the virtual machine whose files you want to recover, and then click Recover files.

3. In Recovery point, select the date and time that you want to recover the files to.

The service shows the volumes, files, and folders that were present on the machine at that time.

Volumes that you cannot recover files from are not shown.

Select the files and folders that you want to recover, and then click OK.

After the recovery is completed, the link to download the .zip file appears on the Backup storage tab

in the machine details area on the right.

The link is valid for 24 hours. You can use the link only when you are logged in to the service.

The files are stored in the .zip file together with their entire folder structure. For example, the file

C:\Documents\Report.doc will be stored in the .zip file in the Drive(C)\Documents folder.

Recovering files to the original machine

To recover the files directly to the original virtual machine, use any of the following methods:

 Extract the files to a system network share. After you download the .zip file to your machine,

power on the original virtual machine and extract the file to a network share such as

\\VM1\c$ (this network share corresponds to the C volume of the VM1 virtual machine). This

method of recovery works only for a virtual machine running Windows. You must provide the

credentials of a local administrator on that virtual machine.

 Log in to the service on the virtual machine. Power on the virtual machine, start the browser,

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