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Acronis Acces Advanced Manual

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1 Copyright © Acronis International GmbH, 2002-2015
2 Copyright © Acronis International GmbH, 2002-2015
Copyright Statement
Copyright © Acronis International GmbH, 2002-2015. All rights reserved.
“Acronis” and “Acronis Secure Zone” are registered trademarks of Acronis International GmbH.
"Acronis Compute with Confidence", “Acronis Startup Recovery Manager”, “Acronis Active Restore”,
“Acronis Instant Restore” and the Acronis logo are trademarks of Acronis International GmbH.
Linux is a registered trademark of Linus Torvalds.
VMware and VMware Ready are trademarks and/or registered trademarks of VMware, Inc. in the
United States and/or other jurisdictions.
Windows and MS-DOS are registered trademarks of Microsoft Corporation.
All other trademarks and copyrights referred to are the property of their respective owners.
Distribution of substantively modified versions of this document is prohibited without the explicit
permission of the copyright holder.
Distribution of this work or derivative work in any standard (paper) book form for commercial
purposes is prohibited unless prior permission is obtained from the copyright holder.
DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,
REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE
EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
Third party code may be provided with the Software and/or Service. The license terms for such
third-parties are detailed in the license.txt file located in the root installation directory. You can
always find the latest up-to-date list of the third party code and the associated license terms used
with the Software and/or Service at http://kb.acronis.com/content/7696
Acronis patented technologies
Technologies, used in this product, are covered and protected by one or more U.S. Patent Numbers:
7,047,380; 7,275,139; 7,281,104; 7,318,135; 7,353,355; 7,366,859; 7,475,282; 7,603,533; 7,636,824;
7,650,473; 7,721,138; 7,779,221; 7,831,789; 7,886,120; 7,895,403; 7,934,064; 7,937,612; 7,949,635;
7,953,948; 7,979,690; 8,005,797; 8,051,044; 8,069,320; 8,073,815; 8,074,035; 8,145,607; 8,180,984;
8,225,133; 8,261,035; 8,296,264; 8,312,259; 8,347,137; 8,484,427; 8,645,748; 8,732,121 and patent
pending applications.
3 Copyright © Acronis International GmbH, 2002-2015
1 Client Guides
In this section
Mobile Client .............................................................................................. 4
Desktop Client .......................................................................................... 73
Web Client ................................................................................................ 89
4 Copyright © Acronis International GmbH, 2002-2015
2 Mobile Client
In this section
Introduction ............................................................................................... 4
Installing the Access Mobile Client app ..................................................... 5
Acronis Access iOS Client ........................................................................... 6
Acronis Access Android Client .................................................................. 49
Using 'mobilEcho' links ............................................................................. 67
Enrolling in client management ............................................................... 68
Using Acronis Access with Salesforce ...................................................... 72
2.1.1 Introduction
The Acronis Access app provides iPad, iPhone and Android devices with access to files located on
Windows file servers, SharePoint repositories, Acronis Access Sync & Share volumes as well as
'network reshare' access to SMB/CIFS compatible file servers (i.e., NAS devices, remote Windows
Servers, Linux file servers). Acronis Access administrators can optionally control the Acronis Access
application's features and security settings by configuring management policies.
Acronis Access encrypts all network communication using the HTTPS protocol for secure
over-the-wire file transfer and stores data on the iPad using Apple Data Protection (ADP) hardware
encryption.
The Acronis Access application allows mobile device users to connect to Acronis Access Gateway
Servers to browse and open server-based files. Files can be copied or synced from servers to
on-device encrypted storage within the app. These files can then be accessed even if the mobile
client does not have a Wi-Fi or 3G network connection.
With the Acronis Access, files can be opened in other mobile applications, moved, copied, printed,
emailed, opened, renamed or deleted. In addition, the Acronis Access iOS client application allows
PDFs to be annotated directly in the app. The Acronis Access app can accept a management policy
from a Acronis Access Server, allowing IT to configure application settings, capabilities, and security
controls. Depending on this client management policy, some of the mentioned Acronis Access
application features may be disabled.
The Acronis Access software must be installed on a Windows machine and supports file services as
well as management control over the Acronis Access applications. When implementing a client
management policy, the IT administrator configures specific settings that manage the clients using
the mobile application.
In this section
About the Access Mobile Client ................................................................. 4
Acronis Access Server Software ................................................................. 5
Access Mobile Client Requirements .......................................................... 5
2.1.1.1 About the Access Mobile Client
The Acronis Access app provides iPad, iPhone and Android devices with access to files located on
Windows file servers, SharePoint repositories, Acronis Access Sync & Share volumes as well as
'network reshare' access to SMB/CIFS compatible file servers (i.e., NAS devices, remote Windows
5 Copyright © Acronis International GmbH, 2002-2015
Servers, Linux file servers). Acronis Access administrators can optionally control the Acronis Access
application's features and security settings by configuring management policies.
Acronis Access encrypts all network communication using the HTTPS protocol for secure
over-the-wire file transfer and stores data on the iPad using Apple Data Protection (ADP) hardware
encryption.
The Acronis Access application allows mobile device users to connect to Acronis Access Gateway
Servers to browse and open server-based files. Files can be copied or synced from servers to
on-device encrypted storage within the app. These files can then be accessed even if the mobile
client does not have a Wi-Fi or 3G network connection.
With the Acronis Access, files can be opened in other mobile applications, moved, copied, printed,
emailed, opened, renamed or deleted. In addition, the Acronis Access iOS client application allows
PDFs to be annotated directly in the app. The Acronis Access app can accept a management policy
from a Acronis Access Server, allowing IT to configure application settings, capabilities, and security
controls. Depending on this client management policy, some of the mentioned Acronis Access
application features may be disabled.
2.1.1.2 Acronis Access Server Software
The Acronis Access software must be installed on a Windows machine and supports file services as
well as management control over the Acronis Access applications. When implementing a client
management policy, the IT administrator configures specific settings that manage the clients using
the mobile application.
2.1.1.3 Access Mobile Client Requirements
Supported devices:
Apple iPad 2nd, 3rd, 4th generation, Air, Air 2
Apple iPad Mini 1st, 2nd, 3rd generation
Apple iPhone 3GS, 4, 4S, 5, 5s, 5c, 6, 6 Plus
Apple iPod Touch 4th, 5th generation
Android Smartphones and Tablets (Devices with x86 processor architecture are not supported)
Supported OS's:
iOS 6 or later
Android 2.2 or later (Devices with x86 processor architecture are not supported)
The Acronis Access app can be downloaded from:
For iOS http://www.grouplogic.com/web/meappstore
For Android https://play.google.com/store/apps/details?id=com.grouplogic.mobilecho
2.1.2 Installing the Access Mobile Client app
The Acronis Access app can be installed for free from the app store of your choosing:
6 Copyright © Acronis International GmbH, 2002-2015
Click here to open Acronis Access's Apple App Store page
http://www.grouplogic.com/web/meappstore
Click here to open Acronis Access's Android Google Play store page
https://play.google.com/store/apps/details?id=com.grouplogic.mobilecho
After the application is installed, tap the Acronis Access icon to open the application. In order to start
using the Acronis Access you will need a Acronis Access server to connect to.
To get familiar with the client application see the Acronis Access iOS Client or Acronis Access Android
Client sections of this guide.
Supported devices:
Apple iPad 2nd, 3rd, 4th generation, Air, Air 2
Apple iPad Mini 1st, 2nd, 3rd generation
Apple iPhone 3GS, 4, 4S, 5, 5s, 5c, 6, 6 Plus
Apple iPod Touch 4th, 5th generation
Android Smartphones and Tablets (Devices with x86 processor architecture are not supported)
Supported OS's:
iOS 6 or later
Android 2.2 or later (Devices with x86 processor architecture are not supported)
The Acronis Access app can be downloaded from:
For iOS http://www.grouplogic.com/web/meappstore
For Android https://play.google.com/store/apps/details?id=com.grouplogic.mobilecho
2.1.3 Acronis Access iOS Client
In this section
Application User Interface Overview ......................................................... 6
Configuring the Acronis Access Mobile Client ......................................... 13
Working with Files .................................................................................... 22
Security Features ..................................................................................... 32
PDF Annotation ........................................................................................ 34
Self-provisioning Network Folders ........................................................... 38
Using SmartCard authentication .............................................................. 39
Using client certificate authentication ..................................................... 40
Using Kerberos Constrained Delegation authentication ......................... 42
Using iOS Managed App Configuration features ..................................... 48
2.1.3.1 Application User Interface Overview
The main window of the Access Mobile Client application consists of two panes: Home and Browse.
7 Copyright © Acronis International GmbH, 2002-2015
If your Access Mobile Client application is managed by a Acronis Access client management policy,
this window may be missing some options that would normally be available when not managed.
Main Window Layout and Buttons
Home navigation pane -- Contains all the file sources available in Acronis Access.
Edit button in Home menu bar – Use to edit servers you have added to Acronis Access. This option
may not be visible if your Acronis Access client has a client management policy that disables the
ability to add servers manually.
On this device list -- All the files and synchronized folders that are stored on your device.
File Inbox – Contains any files you've sent to Acronis Accessfrom other applications, using the
other application's Open In command. From the other application, choose Open in Acronis
Access and the file will be automatically transferred to the Acronis Access File Inbox, where it
can be easily located and moved to a server location, or to My Files for local storage.
My Files – Contains files you choose to store locally on your device. Any files in My Files are
available at all times, even when you're not connected to a network. Copy or move files here for
offline use. Sub-folders can be created to organize your files, just like on a computer.
1-Way Sync Folder -- This is a folder that is synced from the server to your device only. It is a
read-only folder that is updated any time files change on the server. You will always be able to
access these files, even when you do not have a network connection.
2-Way Sync Folder -- This is a folder that is initially synced from the server to your device. After
the initial sync, any changes made to files on your device will be synced to the server, and any
changes made to files on the server will be synced back to your device. These files are also
available even when you do not have a network connection. Any changes made to these files
while you are not connected will be synced to the server the next time you have a network
connection.
8 Copyright © Acronis International GmbH, 2002-2015
Sync Errors
If a sync source encounters any sort of error, the "sync wheel" will be replaced by a yellow informational icon.
Tapping this icon will reveal the cause of the error.
Network folders and servers list – All servers, folders, and home directories that have been added to
Acronis Access are shown in this section of the Home menu. These items are only accessible when
you have a network connection.
Network Home Directory – This is typically the same network home directory that you have
access to from your Mac or PC. You can add files to your home directory from your computer and
then access them at any time from Acronis Access on your device.
Acronis Access Server – All servers listed give you access to any file shares on that server that
you have permission to access.
Network Folder – These are specific folders on a Acronis Accessserver, giving you direct access to
individual file shares or specific folders within file shares.
Add Server button – Use to add new servers to your Servers list. This option may not be visible if
your Access Mobile Client has a client management policy that disables the ability to add servers
manually.
Settings button – Use to verify or change application settings or to access help information.
Browse pane – The right-hand side Browse pane allows you to browse files and folders and work
with them.
Edit button in Browse menu bar – Use to select multiple files for copying, moving or deleting.
Search box – Use to search for files. You may see options for choosing to search the current folder or
the entire shared volume, and for choosing to search by file name or file contents, depending on
your server configuration.
Action Menu – Used to select the action you would like to perform with the file or folder.
Clipboard – Used in the process of moving or copying files. The clipboard shows the file transfer
status during a copy or move. For further details, see the next section on this page, Clipboard
Overview (p. 12).
Refresh – Pull down on the files list in the right-hand Browse pane to refresh the files list. If files are
added to a folder that you are already viewing, refreshing the folder will update the folder and show
the new files.
Add, refresh, sync folder button – Use to create a new folder in the current folder being browsed, to
copy files from your device's photo library into the current folder, refresh this files list, to add the
current folder to your local files as a sync folder, to email a link to the current folder, or to rename
the current folder being browsed.
Change view - Changes the view between the standard List and Thumbnail view.
Location Services Prompt
When you first use the Copy Photos feature in the Add to Folder menu, your device will ask you to allow Acronis
Access to know your current location. This is done because photos taken with your device are typically tagged
with the location the picture was taken, and moving them to Acronis Access will move that embedded location
data along with the photo. Acronis Access does not independently record your location in any way, nor does it
access the GPS / location services on your device.
9 Copyright © Acronis International GmbH, 2002-2015
In the Thumbnail view you can perform the same actions as the List view, but instead of an Action
button, you tap on the thumbnail of the file.
Action Button
If your default action is modified to something other than bringing up the action menu, you will see an action
menu button next to filename to invoke the menu.
In this section
Main Window Overview ............................................................................ 9
Thumbnail view ........................................................................................ 12
Clipboard Overview .................................................................................. 12
Main Window Overview
The main window of the Access Mobile Client application consists of two panes: Home and Browse.
10 Copyright © Acronis International GmbH, 2002-2015
If your Access Mobile Client application is managed by a Acronis Access client management policy,
this window may be missing some options that would normally be available when not managed.
Main Window Layout and Buttons
Home navigation pane -- Contains all the file sources available in Acronis Access.
Edit button in Home menu bar – Use to edit servers you have added to Acronis Access. This option
may not be visible if your Acronis Access client has a client management policy that disables the
ability to add servers manually.
On this device list -- All the files and synchronized folders that are stored on your device.
File Inbox – Contains any files you've sent to Acronis Accessfrom other applications, using the
other application's Open In command. From the other application, choose Open in Acronis
Access and the file will be automatically transferred to the Acronis Access File Inbox, where it
can be easily located and moved to a server location, or to My Files for local storage.
My Files – Contains files you choose to store locally on your device. Any files in My Files are
available at all times, even when you're not connected to a network. Copy or move files here for
offline use. Sub-folders can be created to organize your files, just like on a computer.
1-Way Sync Folder -- This is a folder that is synced from the server to your device only. It is a
read-only folder that is updated any time files change on the server. You will always be able to
access these files, even when you do not have a network connection.
2-Way Sync Folder -- This is a folder that is initially synced from the server to your device. After
the initial sync, any changes made to files on your device will be synced to the server, and any
changes made to files on the server will be synced back to your device. These files are also
available even when you do not have a network connection. Any changes made to these files
while you are not connected will be synced to the server the next time you have a network
connection.
11 Copyright © Acronis International GmbH, 2002-2015
Sync Errors
If a sync source encounters any sort of error, the "sync wheel" will be replaced by a yellow informational icon.
Tapping this icon will reveal the cause of the error.
Network folders and servers list – All servers, folders, and home directories that have been added to
Acronis Access are shown in this section of the Home menu. These items are only accessible when
you have a network connection.
Network Home Directory – This is typically the same network home directory that you have
access to from your Mac or PC. You can add files to your home directory from your computer and
then access them at any time from Acronis Access on your device.
Acronis Access Server – All servers listed give you access to any file shares on that server that
you have permission to access.
Network Folder – These are specific folders on a Acronis Accessserver, giving you direct access to
individual file shares or specific folders within file shares.
Add Server button – Use to add new servers to your Servers list. This option may not be visible if
your Access Mobile Client has a client management policy that disables the ability to add servers
manually.
Settings button – Use to verify or change application settings or to access help information.
Browse pane – The right-hand side Browse pane allows you to browse files and folders and work
with them.
Edit button in Browse menu bar – Use to select multiple files for copying, moving or deleting.
Search box – Use to search for files. You may see options for choosing to search the current folder or
the entire shared volume, and for choosing to search by file name or file contents, depending on
your server configuration.
Action Menu – Used to select the action you would like to perform with the file or folder.
Clipboard – Used in the process of moving or copying files. The clipboard shows the file transfer
status during a copy or move. For further details, see the next section on this page, Clipboard
Overview (p. 12).
Refresh – Pull down on the files list in the right-hand Browse pane to refresh the files list. If files are
added to a folder that you are already viewing, refreshing the folder will update the folder and show
the new files.
Add, refresh, sync folder button – Use to create a new folder in the current folder being browsed, to
copy files from your device's photo library into the current folder, refresh this files list, to add the
current folder to your local files as a sync folder, to email a link to the current folder, or to rename
the current folder being browsed.
Change view - Changes the view between the standard List and Thumbnail view.
Location Services Prompt
When you first use the Copy Photos feature in the Add to Folder menu, your device will ask you to allow Acronis
Access to know your current location. This is done because photos taken with your device are typically tagged
with the location the picture was taken, and moving them to Acronis Access will move that embedded location
data along with the photo. Acronis Access does not independently record your location in any way, nor does it
access the GPS / location services on your device.
12 Copyright © Acronis International GmbH, 2002-2015
Thumbnail view
In the Thumbnail view you can perform the same actions as the List view, but instead of an Action
button, you tap on the thumbnail of the file.
Action Button
If your default action is modified to something other than bringing up the action menu, you will see an action
menu button next to filename to invoke the menu.
Clipboard Overview
When you chose to copy or move files they will first appear on the clipboard. The clipboard allows
you to select the item(s) you'd like to copy or move, and then navigate to the desired destination
folder and paste them. The clipboard appears when you tap the Clipboard icon.
To copy a file, tap the file and select Copy with Clipboard from the file's action menu.
To move a file, tap the file and select Move with Clipboard from the file's action menu.
13 Copyright © Acronis International GmbH, 2002-2015
Note: The Access Mobile Client application clipboard works like a computer clipboard. If you copy files with the
clipboard and have not get pasted them, then you select another set of files and copy them with the clipboard,
the previously copied files will be cleared and replaced with the new file(s). No files are actually copied or moved
unless you choose to paste them.
Clipboard Actions
Paste – use to copy or move the selected files in the current directory.
Tap Paste All – if you would like to paste all files stored in the clipboard at once.
You can also tap the individual files you would like to move. A checkmark will appear beside each
selected file.
Then tap the Paste button to paste only the selected files. The non-selected files will remain
in the clipboard.
Clear – use to remove files from the clipboard.
Tap Clear All – if you would like to remove all files in the clipboard.
You can also tap the individual files you would like to clear. A checkmark will appear beside each
selected file.
Then tap the Clear button to clear only the selected files.
Edit – use the Edit button to select files you want to remove from the clipboard. This action does not
delete the original file, it simply removes it from the clipboard, leaving it in its original location.
1. Tap the Edit button.
2. Tap the sign.
3. Tap the Clear button for the file you want to discard.
2.1.3.2 Configuring the Acronis Access Mobile Client
Before you start using Acronis Access you will need to:
Configure your application settings
Configure your first server
Optionally, you can enroll your Access Mobile Client with your company's Acronis Access Server if
required. For more information visit Enrolling in client management (p. 68).
14 Copyright © Acronis International GmbH, 2002-2015
The Access Mobile Client application includes a Settings menu where the application's settings can
be viewed and modified. Tap on the Settings icon to enter the configuration menu.
Note:When the Acronis Access application has enrolled in client management, an Acronis Access Management
section will automatically appear in the Settings menu, giving information about the server managing the
device.
You can exit the Settings menu at any time by tapping the Home or Done buttons.
The following options are available in the Settings menu:
In this section
Application Settings Overview ................................................................. 14
Server Configuration ................................................................................ 18
Application Settings Overview
The Access Mobile Client application includes a Settings menu where the application's settings can
be viewed and modified. Tap on the Settings icon to enter the configuration menu.
Note:When the Acronis Access application has enrolled in client management, an Acronis Access Management
section will automatically appear in the Settings menu, giving information about the server managing the
device.
You can exit the Settings menu at any time by tapping the Home or Done buttons.
The following options are available in the Settings menu:
In this section
Acronis Access Settings ............................................................................ 14
Sync-settings ............................................................................................ 15
About Acronis Access ............................................................................... 16
Partner Features ...................................................................................... 16
Enrollment ................................................................................................ 16
Management Server ................................................................................ 16
Setting An Application Password ............................................................. 17
Acronis Access Settings
Default Action – Defines what happens when you tap on a file. The available options are: Nothing,
Open, and Action Menu.
Local Cache – Controls the amount of device storage space the Access Mobile Client application can
use to temporarily cache files so that they don't have to be re-downloaded from the server when
they are reopened. This setting does not limit the total size of files you can sync to the device or
15 Copyright © Acronis International GmbH, 2002-2015
you can copy into the My Files local folder. You can clear the cache by tapping the Clear Cache
button, located inside the Local Cache menu.
Timeout – Sets the amount of time the Acronis Access client will wait for a server to respond before
giving up.
Confirm Deletes – If set to ON, you will be asked to confirm each time you delete a file or folder.
App Password – Enables and sets an application password. This password will be required when
opening the Access Mobile Client application. If you have Good Dynamics integration enabled, the
application password is controlled by Good Dynamics and you will not see this item in the settings list.
App Password – When set to ON, an app password will be required when starting the Access
Mobile Client application. If the application password is currently enabled, you will be prompted
to enter the current password in order to turn off the setting.
Require – Sets how often the app password is required. The default of Every Time will require
you enter your app password any time you leave Acronis Access and return. You can instead set
Require to a grace period. If you leave Acronis Access and return before the grace period elapses,
you will not have to enter your app password.
Change Password – This option appears after an application password is set and can be used to
change the existing password. When changing your password, you will first be asked to enter
your existing app password.
Warning: Note that if you set a password and forget it, you will need to remove the Access Mobile Client
application and reinstall it from the App Store. This will delete all files stored in the Access Mobile Client and
reset all your settings.
If your Acronis Accessclient is enrolled in client management, your IT administrator may be able to reset your
App Password remotely.
Certificate -- User identity certificates can be added to the Access Mobile Client app. If you are using
an HTTPS Reverse Proxy server to access to your Acronis Access server(s), the installed certificate can
be used to authenticate with the proxy server. This Certificate setting shows the status of the
installed certificate. The Access Mobile Client app accepts .PFX and .P12 certificate files. More details
can be found in the Using client certificates authentication (p. 40) article.
Note: If the Acronis Accessapplication is managed by your corporate Acronis Access Server, some of the Acronis
Access Settings may be locked by your system administrator.
Sync-settings
Auto-sync - select if Acronis Access should sync your folders only at launch or over an interval of
time.
Confirm before download - should Acronis Access prompt the user to allow the syncing process once
only or every time.
Sync on WiFi only - should Acronis Access sync only when the WiFi is connected.
16 Copyright © Acronis International GmbH, 2002-2015
About Acronis Access
Version – Displays the version of the Acronis Access application installed on your device.
Cached Files – Shows the total size of the cached files Acronis Access has created on your device.
Acknowledgements – Contains license details on software components used by Acronis Access.
Partner Features
MobileIron AppConnect - To enroll the Acronis Access app in MobileIron@Work, tap this item.
Salesforce - Acronis Access Salesforce integration is configured completely from the server side. This
feature allows certain files to be configured to require that an activity is logged in Salesforce before
they can be opened. Tap this item to view a list of the folders within your Access Mobile Client app
that require Salesforce activity logging.
Enrollment
Enrollment -- If required by your IT department, tap this button to begin the Acronis Access Client
Management enrollment process. This process will require a Server Name and PIN number that your
IT administrator will send you. You will typically receive an email that includes this information. It will
include instructions and should contain a link in step 2 of the process. Open this email on your device
and tap the link in step 2 to automatically start the Acronis Access enrollment process. By using this
link to begin the process, your Server Name, PIN number, and username will be completed
automatically. Simply enter your company account password and tap Enroll Now to continue.
Management Server
If your Access Mobile Client application is managed by your corporate Acronis Access Server, you
may also see these settings:
Use Management – If permitted by your management policy, this option allows you to remove the
management policy from your device. If you choose to remove your device from management, you
may be prompted that this action will erase your Access Mobile Client data and settings. You will
have the option to cancel at that point, before anything is erased.
17 Copyright © Acronis International GmbH, 2002-2015
Server – Displays the address of the server that manages your Access Mobile Client application.
Note: Note that this section is available only if the Acronis Access user has accepted a management policy from
a server. If the Access Mobile Client application is not managed this section will not appear.
Setting An Application Password
An application password can be set manually from the Acronis Access Settings menu or automatically
when accepting a management policy. If the management policy does not require an application
password, you can set one manually.
To set an Acronis Access App Password:
1. Tap the Settings icon.
2. Tap the App Password option.
3. Turn ON the App Password.
4. Enter an application password and confirm it, then tap OK.
5. Set the Require option. This setting determines how long you can leave Acronis Access and not
have to enter your password upon returning.
To change your current application password tap Change Password, which is available after a Acronis
Access app password has been configured. If you change your application password, you will be
prompted to enter your current password before you enter the new one.
If your client management policy requires an application password to be set, follow these steps:
1. After initiating Acronis Access Client Management setup, Acronis Access will prompt you to
create a password.
2. Enter and confirm a password, then tap OK.
3. If your password does not meet the policy's complexity requirements, you will be prompted to
enter a new password.
18 Copyright © Acronis International GmbH, 2002-2015
4. To later change your current application password, tap the Change Password option. If you
change your application password, you will be prompted to enter your current password before
you enter the new one.
The system administrator may require a password to be set by the application user and entered any
time the Access Mobile Client application is started. If your Access Mobile Client app is managed and
an application password is required by your system administrator, the App Password setting cannot
be disabled from the Access Mobile Client application.
Server Configuration
The servers that have been configured in the Acronis Access application are listed in the Servers
section of the Home navigation pane.
Simply tap a server to connect to it. A server's connection state is displayed next to the server name.
For more information see Connecting to a server.
Note: If your Access Mobile Client is managed by a Acronis Access Server, servers may be automatically added
to the Acronis Access Home screen. Your management policy may also disable your ability to add new servers.
The Home pane contains two buttons used to manage servers.
1. Edit button – used to modify existing server settings. For more information see Editing Your
Servers.
2. Add Server button – used to add a new server to the Servers list. For more information see
Adding a New Server.
19 Copyright © Acronis International GmbH, 2002-2015
In this section
Viewing Servers in the Home navigation pane ........................................ 19
Adding a New Server ................................................................................ 19
Connecting to a Server ............................................................................. 20
Editing Your Servers ................................................................................. 20
Deleting an Existing Server....................................................................... 21
Viewing Servers in the Home navigation pane
The servers that have been configured in the Acronis Access application are listed in the Servers
section of the Home navigation pane.
Simply tap a server to connect to it. A server's connection state is displayed next to the server name.
For more information see Connecting to a server.
Note: If your Access Mobile Client is managed by a Acronis Access Server, servers may be automatically added
to the Acronis Access Home screen. Your management policy may also disable your ability to add new servers.
The Home pane contains two buttons used to manage servers.
1. Edit button – used to modify existing server settings. For more information see Editing Your
Servers.
2. Add Server button – used to add a new server to the Servers list. For more information see
Adding a New Server.
Adding a New Server
Servers must be added to the Access Mobile Client application before you can connect to them. It is
possible that you already have servers listed that were configured automatically by your Acronis
Access management server.
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Note: Depending on the IT policy settings, the Access Mobile Client application user may be limited to only
connect to specific preassigned servers.
To add a server:
1. Tap the Add Server "+" button.
2. Select the Server Name or IP Address field and enter the Server address. You can enter the
server DNS name or IP address.
3. Set the optional Display Name if you would like the server to appear in the server list with a
name other than its Server Name or IP Address.
4. Enter the Username used to connect to the server.
5. If you would like to save your password so you don't have to enter it every time you connect,
turn Save Password to ON.
If you enable the Save Password option, a password window will appear. You will need to
enter and confirm your password before it is saved.
6. When done configuring the new server, tap the Save button.
Connecting to a Server
You can connect to any server displayed in your Servers list. When you tap the server you want to
connect to, you will be prompted for your username and/or password, if required.
Once connected, the shared volumes on the server will be displayed in the Browse pane. You can
now navigate the shared volume.
There is no need to manually disconnect from servers. Your connection will shut down when you
leave the Acronis Access application. If your management policy settings allow you to save your
password, servers will continue to be accessible when you later return to Acronis Access.
Editing Your Servers
If your ability to add and edit servers has not been disabled in your Acronis Access management
policy, an Edit button will be available in the top bar of the Home pane. Only servers you have
personally added to the Access Mobile Client app can be edited. Management assigned servers
cannot be edited.
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To modify server settings:
1. Tap the Edit button. A sign will appear in front of the servers that can be edited.
2. Tap the button to the right of the server you want to edit.
3. Make the needed changes on the right-hand pane and tap the Save button. For more
information about the Server Settings, see Adding a New Server (p. 19).
4. To exit the edit mode, tap the Done button on the Home pane.
Deleting an Existing Server
You can delete servers you have added to Acronis Access.
There are two ways to delete a server:
By using the Edit button:
1. Tap the Edit button.
2. Tap the sign.
3. Tap the Delete button.
4. Tap Continue to confirm the delete.
By swiping:
1. Swipe your finger over the server you want to remove from your contact list.
2. Tap the Delete button that appears next to it.
3. Tap Continue to confirm the delete.
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2.1.3.3 Working with Files
The Access Mobile Client application can open, copy, move, rename, delete, print, email, and open
files in other applications on the iPad. You can also annotate PDF files that are opened in the Acronis
Access app.
Note: If the Access mobile app hasn't connected to a Gateway or Management server for more than 30 days,
the users will not be able to use it to edit documents.
In this section
SmartOffice Limitations ........................................................................... 22
Searching For Files and Folders ................................................................ 22
Opening Files ............................................................................................ 23
Text Editing and SmartOffice Integration ................................................ 24
File and Folders Operations ..................................................................... 25
Bookmarking Folders ............................................................................... 27
Creating Sync Folders ............................................................................... 28
Emailing Files ............................................................................................ 31
Sending Files from Other Applications to Acronis Access ........................ 31
Using the Active File Drawer .................................................................... 32
SmartOffice Limitations
The SmartOffice functionality integrated into the Acronis Access app, has the following limitations:
Word document:
Editing Graphics is not supported.
Editing Shapes is not supported.
Inserting an image from the gallery is supported only for .docx files.
Inserting an image from the camera is supported only for .docx files.
PowerPoint:
Animations and Transitions are not supported.
Searching For Files and Folders
Acronis Access allows you to easily search servers for the items you need. Searches are performed on
the server-side, providing fast search results and minimizing bandwidth usage.
Searches can be performed on the currently browsed folder or on the entire shared volume being
browsed. This is controlled by selecting either the This Folder button, or the shared volume button to
its right. The shared volume button will display the name of the shared volume being browsed.
Two types of search can be performed:
By Name - by default, Acronis Access searches for files and folders by name.
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By Contents - this option searches for files with the desired search term in their file contents.
Search results will also include files and folders with the search term in their name.
In order for By Content search to function, the Acronis Access Gateway server has to have Windows Search
services running and configured to index the files being shared with Acronis Access. If your IT administrator has
not installed Windows Search, you will only be able to search By Name.
Opening Files
When opening a file in Acronis Access you can open the file or you can choose to open it in another
application on the iPad.
Note: If you're receiving errors when trying to preview files, please consult your administrator(s) and make sure
your company's deployment covers the necessary Network Requirements.
Tap the Action Menu button next to the desired file and select Open to view the file in Acronis
Access. The Open option will open only file types supported by Acronis Access. If the Access
Mobile Client application is not able to read the file, you may want to try opening it in another
application.
PDF Annotation -- When you open a PDF file, you will see additional tools for adding
annotations to the PDF. These include adding notes, text, highlights, strikethroughs, freeform
drawing, etc. To perform PDF annotation, tap and hold to select text, or choose from the
available PDF annotation tools in the top menu bar.
Tap the Open In...option to open the file in another application on the iPad.
A menu will appear listing all available applications on your iPad that support opening the
selected file type. Select the desired application.
Note: You can also open files from other apps with Acronis Access. Open the other app, locate the file you want,
locate the Open in... button, tap it and select Acronis Access. This will place the file in Acronis Access in your File
inbox.
Note: Currently you cannot open password protected documents directly in the Access Mobile Client app. For
password protected documents you should use Open In… and select an app which supports this.
24 Copyright © Acronis International GmbH, 2002-2015
Note: The Acronis Access iOS client is designed to not play sound if the ringer is off. If you're previewing audio or
video files with the ringer off, there will be no sound.
Text Editing and SmartOffice Integration
Currently, the built-in Acronis Access editor can open and edit only TXT files. For other types of
documents the application uses an integrated version of SmartOffice. You can open pre-existing files
file or add a new ones.
With the SmartOffice integrated editor, you can:
Format text by size and font.
Change the color of text.
Add a background to the text.
Add numbered or bulleted lists with indentation.
Set text alignment.
Insert photos, images or shapes.
Search the document.
Double-tap on the text to open the menu for text editing.
To insert an image or shape simply tap the Add button at the top of the screen and select either
shape, image or photo.
If you wish to zoom in or out, you can use the software zooming by tapping and holding until 2
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arrows popup. Swiping top will zoom in, and swiping down will zoom out.
File and Folders Operations
Acronis Access can copy, move, rename, and delete files and folder. When doing a copy or a move,
items can be transferred from server to server, from the device to a server or from a server to the
device. For more information on copy and move with the clipboard see the Clipboard Overview (p.
12) section.
In this section
Folder Options .......................................................................................... 25
Selecting Multiple Files or Folders ........................................................... 26
Check Out and Check In of SharePoint Files ............................................ 26
Folder Options
Acronis Access can create new folders on servers and in the My Files local file storage area.
To create a folder within the folder you are currently viewing:
Tap the Add to Folder button on the right end of the bottom menu bar.
Tap the Folder icon.
The Folder Action Menu contains additional options:
Rename This Folder – Used to rename the folder you are currently browsing.
Copy Photos -- Used to copy photos from the iPad photo library to folder you are currently
browsing.
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Bookmark This Folder -- Create a shortcut to this folder.
Sync This Folder – Sync the contents of this folder to your device for offline use. This can be done
as a 1-way (server to device only) or 2-way sync.
Refresh – Update the content of the folder to display the latest content from the server.
Selecting Multiple Files or Folders
Use Edit mode to select multiple files or folders to copy, move or delete.
1. Tap the Edit button on the Browse pane's top menu bar.
2. In the browse pane, select the desired items by tapping the box to the left of each in the list.
If you would like to select all available items in a particular folder, tap the Select All
button. To unselect all items after they have been selected, tap Select All again.
3. Tap the Copy, Move or Delete button, or use the Cancel button to exit Edit mode without
making changes.
Check Out and Check In of SharePoint Files
If Acronis Access is configured to provide access to files located on a SharePoint server, you will see
three additional buttons available when you open the Action Menu for a file.
Check Out - Allows you to lock a file you plan to edit so that others do not also edit it at the same
time. Once you Check Out a file, you can open it and use PDF annotation or you can open it into
another application for editing. Once the file has been edited, you will need to save it back into the
folder it came from and overwrite the original file, in order to save your changes.
Check In - Allows you to unlock a file after you have edited it and saved it back to the server.
Discard Check In - Allows you to remove your Check Out without committing any changes to the file.
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Note: SharePoint 2007 does not allow the renaming of a checked-out file. It is allowed in SharePoint 2010.
Bookmarking Folders
The Access Mobile Client allows you to bookmark folders that you commonly use, so that you can
quickly navigate to them in the future. These folders can reside within the local My Files storage area,
within sync folders, or on a network server or folder. Bookmarks are shortcuts to their original
folders, so a network connection will be required to access any bookmarked folders that reside in a
network location.
To access your existing bookmarked folders:
Tap the Bookmarked Folders item in the home menu.
Next, tap the desired folder in the Bookmarked folders list to navigate to it.
To bookmark a new folder:
Navigate into the folder you would like to bookmark. In this example, we are bookmarking the
Sales Presentations folder.
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Tap the Folder Action Menu and select Bookmark This Folder.
Rename the bookmark, or accept the default name, and tap Create.
The bookmark will now appear in the Bookmarked folders list.
To remove a bookmark using a swipe:
Swipe across the bookmark you'd like to remove. A Delete button will appear.
Tap the Delete button.
To remove a bookmark using the Edit button:
Tap the Edit button at the top of the Home menu.
All bookmarks will appear with a red 'minus' icon to the left of them.
Tap the red 'minus' icon.
Tap the Delete button.
Creating Sync Folders
Acronis Access can sync network folders for storage on your device, within the Access Mobile Client
app. This allows these folders and their contents to be accessed immediately without downloading
files on-demand from the server, and ensures that these files are available, whether you are online of
offline.
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To sync a folder:
1. Navigate into the folder you would like to sync to your device. In this example, we are syncing
the Division Reports folder.
2. Tap the Folder Action Menu and select Sync This Folder.
3. The Add Sync Folder window appears,
4. You can modify the sync folder name, or accept the default name.
5. Choose the sync folder type:
2-way Sync Folder - Files are initially synced from the server to your device. Any changes
made on the server-side or client-side are synced. Use this type of sync folder if you'd like to
be able to edit files in the sync folder and have them sync back up to the server.
1-way Sync Folder - Files are only synced from the server to your device. Any changes made
on the server-side will be automatically synced to your device. The files in this type of sync
folder are read-only and cannot be modified from within the Access Mobile Client app.
6. The folder will appear in the Home menu.
7. You may be prompted to confirm the initial file sync operation before the folder's contents are
synced.
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You can remove any sync folders that you've added. Please note that sync folders automatically
assigned to your Access Mobile Client app by your Acronis Access management policy can only be
removed by your IT administrator. Removing a sync folder deletes the synced content from your
device only, the corresponding folder on the server and all files within that folder will not be changed
or deleted from the server.
To remove a sync folder using a swipe:
Swipe across the sync folder you'd like to remove. A Delete button will appear.
Tap the Delete button.
Tap Continue at the Confirm Delete dialog to remove the sync folder.
To remove a sync folder using the Edit button:
Tap the Edit button at the top of the Home menu.
All user-created sync folders will appear with a red 'minus' icon to the left of them.
Tap the red 'minus' icon.
Tap the Delete button.
Tap Continue at the Confirm Delete dialog to remove the sync folder.
Autosync icons
If autosync fails for some reason, you will see this icon:
Tapping the button will prompt the error message to pop-up.
If everything is syncing okay, you will see this icon:
Tapping the button results in the folder getting synced again.Mid-sync you will see this icon:
Tapping the button will prompt you to cancel the download.
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Background syncing
Acronis Access client 4.5 or later supports background syncing. This means that you can close the
Acronis Access app and your files will continue to sync seamlessly.
This will continue for 10 minutes after closing the app, after that the syncing will stop. The iPad 1 does not
support multitasking and will stop the process when closing the app.
Emailing Files
To email files from the Access Mobile Client application:
1. Tap the Action menu of the file you want to send and select the Email File... option.
2. An email message window will appear. Acronis Access uses the email accounts that are
configured in your iPad email app.
3. Specify a To: email address.
4. You can modify the Subject or add text to the body of the message if you wish.
5. To send the email, tap the Send button.
Client Management Regulation of Emailing Files
If your Access Mobile Client has a management policy, it is possible your IT administrator has disabled Acronis
Access email capabilities. In this case, you will not see an Email File... button in the Action Menu.
Sending Files from Other Applications to Acronis Access
The Access Mobile Client application allows files from other iPad applications to be sent to Acronis
Access. This is done using the Open In feature of the other application and choosing Open in Acronis
Access. When a file is transferred from another application to Acronis Access, the file will appear in
the File Inbox. Files in the File Inbox area can be moved or copied to a server or to the My Files area.
32 Copyright © Acronis International GmbH, 2002-2015
Files stored in the My Files area can be accessed at any time, even when you are not connected to
the network.
Availability of Open In
Some applications have not yet implemented the iOS Open In feature, which allows files to be sent to other
applications. If your favorite app is missing Open In, we encourage you to send the developer feedback
requesting the functionality.
Using the Active File Drawer
Pressing the button will open the Active File Drawer. Here you can view every currently open
file. Tapping on a file will return you to that file and tapping the little x on the thumbnail will close
that file. A file you have edited but not saved, will have a red dot instead of an x.
2.1.3.4 Security Features
Password Protection
The Access Mobile Client application can be configured to require authentication upon startup. This
option prevents someone using your device from accessing Acronis Access without authorization.
Application password protection can be enabled on the Acronis Access Settings menu, or may be
enabled automatically if you are managed by a Acronis Access management policy. For more
information about creating an application password see Setting an Application Password (p. 17).
In addition to the application lock password, Acronis Access uses your corporate Active Directory
account to regulate access to all Acronis Access Gateway servers.
HTTPS Encrypted Network Communications
The Access Mobile Client uses HTTPS protocol for all network communication. This ensures secure
authentication and file transfer between Acronis Access clients and Gateway servers. The HTTPS
protocol encrypts all files during their transfer.
Apple Data Protection
All files within the Access Mobile Client application's storage area on the device are encrypted with
Apple Data Protection, if Apple Data Protection is enabled.
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To enable Apple Data Protection, you must have an iOS Passcode Lock set on your device.
To configure a passcode for your device:
1. Tap Settings > General > Passcode Lock.
2. Tap Turn Passcode On and follow the prompts to create a passcode.
3. Once a Passcode Lock is set up, Apple Data Protection will be automatically supported by iOS. If
you later remove this passcode, your files will no longer be encrypted.
In this section
Password Protection ................................................................................ 33
HTTPS Encrypted Network Communication ............................................ 33
Apple Data Protection .............................................................................. 33
Password Protection
The Access Mobile Client application can be configured to require authentication upon startup. This
option prevents someone using your device from accessing Acronis Access without authorization.
Application password protection can be enabled on the Acronis Access Settings menu, or may be
enabled automatically if you are managed by a Acronis Access management policy. For more
information about creating an application password see Setting an Application Password (p. 17).
In addition to the application lock password, Acronis Access uses your corporate Active Directory
account to regulate access to all Acronis Access Gateway servers.
HTTPS Encrypted Network Communication
The Access Mobile Client uses HTTPS protocol for all network communication. This ensures secure
authentication and file transfer between Acronis Access clients and Gateway servers. The HTTPS
protocol encrypts all files during their transfer.
Apple Data Protection
All files within the Access Mobile Client application's storage area on the device are encrypted with
Apple Data Protection, if Apple Data Protection is enabled.
To enable Apple Data Protection, you must have an iOS Passcode Lock set on your device.
To configure a passcode for your device:
1. Tap Settings > General > Passcode Lock.
2. Tap Turn Passcode On and follow the prompts to create a passcode.
Once a Passcode Lock is set up, Apple Data Protection will be automatically supported by iOS. If you
later remove this passcode, your files will no longer be encrypted.
34 Copyright © Acronis International GmbH, 2002-2015
2.1.3.5 PDF Annotation
PDF Annotation is not supported on iPhones.
In this section
Opening PDF files for annotation ............................................................. 34
Creating annotations ................................................................................ 34
Opening PDF files for annotation
Acronis Access allows you to perform PDF annotation on PDF files opened in the Access Mobile Client
app.
To open a PDF file:
1. Navigate to the file in Acronis Access.
2. Tap the file Action Menu and select Peview.
3. The file will open and PDF annotation icons will be displayed on the right hand side of the top
menu bar.
Creating annotations
Acronis Access allows many types of PDF annotation to be added to a PDF file.
In this section
................................................................................................................ 34
................................................................................................................ 35
................................................................................................................ 35
................................................................................................................ 36
................................................................................................................ 36
................................................................................................................ 36
................................................................................................................ 37
................................................................................................................ 37
4.
1. Tap and hold existing text within the PDF file.
2. A text selection tool appears.
3. Adjust the text selection to include the text you would like to annotate.
4. Tap the menu selection to choose the type of annotation you would like to add. In this example,
we are adding a Highlight.
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5. Once the annotation has been added, tap the annotated text again to open an options menu.
This menu allows you to change parameters of the annotation, such as it's color.
6. You can also use this menu to Clear the annotation.
1. Tap and hold a non-text area within the document.
2. A menu will appear allowing you to select the type of annotation you would like to create.
3. For this example, we will chose Note.
4. A Note window appears. Type your Note text and tap outside of the note to close it. The Note
will appear as a Note icon in the document.
1. Tap on the Pencil icon in the upper right corner.
Highlight Mode - starts to highlight the text from where you first tap.
Finger Paint - enables touch-to-draw (freeform drawing).
Draw Rectangle - places a scalable rectangle.
Draw Circle - places a scalable circle.
Draw Line - places a scalable line.
Draw Arrow - places a scalable arrow.
Once the drawing/shape has been added, tap on it to open an options menu. This menu allows you to change
parameters, such as the color of the drawing.
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1. Tap on the Magnifying glass icon in the upper right corner and write your query.
2. Tap Search to get your search results (shown below). When you tap on a search result page, you
are taken to that page and all of the found items are highlited (shown below.).
1. Tap on either the Book icon or the Plus icon in the upper right corner.
If you tap on the Plus icon you directly start adding a new bookmark.
If you tap on the Book icon, you're presented with the contents menu from which you tap on
Bookmarks which opens the list with all existing bookmarks.
1. Tap on the Book icon in the upper right corner to open the menu.
2. From there you can open the Bookmarks, Table of Contents and Annotations.
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Bookmarks - displays a list of the current bookmarks for this pdf.
Contents - displays a list of contents for the current pdf.
Annotations - displays a list of all the notes on this pdf.
1. Tap on the Menu icon in the upper right corner.
2. Select either Print or Email File or Link... .
Print - opens a menu to select printer and settings before printing.
Email File... - opens a menu for selecting how should the file look like before sending.
Document - sends the document.
Flattened Copy - sends a copy of the document, with all the notes saved inside it
permanently.
Annotation Summary - sends a summary of the notes.
1. Add a note to a PDF file using the Access Mobile Client annotator.
2. Tap the Save icon.
Save Changes - overwrites the current file.
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Discard and Close - discards the changes and closes the file.
3. Select how to save the notes.
As is - saves the file with the option to edit the notes later on.
Flatten - saves the file with the notes saved permanently in it.
2.1.3.6 Self-provisioning Network Folders
The Access Mobile Client and Acronis Access Server version 5.1 or newer enable the user to create
network folders directly from the client app. There are two types of folder users can create:
File server location - This type of folder is added by entering a UNC path to a location on an SMB
share. To be able to add this kind of folder, you need to be enrolled in client managment (p. 68),
have a user or group policy , your policy must have self-provisioning enabled and the selected
gateway for self-provisioning must be able to reach the SMB share.
SharePoint location - This type of folder is added by entering a URL to a SharePoint site, site
collection or library. To be able to add this kind of folder, you need to be enrolled in client
managment (p. 68), have a user or group policy , your policy must have self-provisioning enabled
and in some cases (for example, if the URL points to a different site collection than the root site)
you need to enter administrator SharePoint credentials on the Gateway you are using for
self-provisioning.
To provision a folder from the client app:
1. Open the Acronis Access app.
2. Tap on My Network Folders.
3. Tap on Add Network Folder.
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4. Enter the correct UNC path or URL. (e.g. \\MU2008\Documents or
http://sharepoint2010.company.com/projectdocs).
5. Enter a display name and tap Save.
2.1.3.7 Using SmartCard authentication
Introduction
Smart cards can authenticate identity and usually employ a public key infrastructure (PKI). The card
stores an encrypted digital certificate issued from the PKI provider along with other relevant
information. Smart cards can be used with a smart card reader to authenticate a user. Smart cards
improve the convenience and security of any transaction by providing tamper-proof storage of user
and account identities. Smart cards also provide vital components of system security for the
exchange of data throughout virtually any type of network. They protect against a full range of
security threats, from careless storage of user passwords to sophisticated system hacks.
Warning: Usage of adapters (30-pin to Lightning or any others) is not supported and highly advised against.
Enrolling in Client Management using Smart Card authentication
1. Download the PKard Reader app from the App Store. Many card readers will automatically
prompt you to download the app if they do not already see it on the device.
2. Insert your smart card and verify that the correct identity is stored on the card.
3. Open the Acronis Access enrollment invitation.
40 Copyright © Acronis International GmbH, 2002-2015
Note: You will not be able to enroll your device in Client Management with smart card authentication if you
do not have your card and/or reader inserted.
4. Upon enrollment (or card removal and reinsertion), Acronis Access will send you to the PKard
Reader app for authentication of your card's PIN.
Manually adding a server and using Smart Card authentication
1. Verify that you have the PKard Reader app installed.
2. Insert your Smart Card into the reader.
3. Open the Acronis Access app.
4. Tap the + button.
5. Enter the server DNS name or IP address.
6. Under Authentication Method section tap on Smart card.
7. Tap the Save button.
8. Tap on the server in the server list.
9. Enter your PIN in the PKard Reader app.
There are some specific scenarios when using Smart Cards
If you are managed using card authentication and you remove either your card or reader, the
app will lock and you will see one of the following screens. If you insert the reader and card at
this point, there will be a short delay before the reader recognizes it, you will be passed to the
PKard Reader app for PIN authentication, and back to our unlocked app assuming your PIN was
accepted.
If you're connecting to a manually added server with card authentication (and not managed with
card authentication) and you remove the card or reader, the app does not lock, but you can no
longer access new data on that server. Cached and local/sync files will still be available.
2.1.3.8 Using client certificate authentication
The Access Mobile Client accepts SSL user identity certificates for authentication with a Acronis
Access Gateway server or an HTTPS Reverse Proxy server.
If you have enabled certificate authentication as your Acronis Access or HTTPS Reverse Proxy login
method, the Access Mobile Client app will be automatically challenged for a user identity certificate
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when it attempts to connect to a Gateway server. In order for authentication to take place, an SSL
user identity certificate must be added to the Access Mobile Client app.
Mobile Device Management (MDM) solutions, including the Apple iPhone Configuration Utility, allow
you to add certificates to an iOS device. Certificates added in this way are placed in an Apple specific
section of the iOS Keychain and are only available to built in Apple services and applications, such as
VPN and the Mail app. In order for the Acronis Access app to get access to a certificate, it must be
added to the device through the Acronis Access app itself.
Presently, the process for adding a certificate to Acronis Access requires that the certificate file is
transferred to the device and then opened into Acronis Access. The easiest way to perform this is by
emailing the certificate file to the user.
Server side prerequisites
In order to use client certificate authentication you must have a Gateway server installed on the
same machine as the Acronis Access Server and the mobile clients must enroll using the Gateway
Server's address.
Note: When using this method, if the Gateway Server service crashes or is disabled, clients enrolled with it
will not be able to connect to the management server even though the Acronis Access Server is still running.
Note: When using this form of authentication, mobile clients cannot access Sync&Share Data Sources.
Warning!: You will not be able to use client certificate authentication if your mobile client is enrolled into
management directly to the Acronis Access Server.
Example scenario: If your Acronis Access is on 192.168.1.1:3000 and your Gateway is on
192.168.1.1:443, in order to use client certificate authentication, your users have to enroll in client
management with 192.168.1.1:443. The Acronis Access Server is still the management server, but the
requests are proxied through the Gateway Server.
To prepare a certificate for the Acronis Access app:
You must have a certificate authority established with which you will issue certificates. Creating
certificates is not a function of Acronis Access.
The certificates you generate must be associated with your users’ Active Directory accounts. Acronis
Access will query AD to match these certificates to the relevant user account at the time of
authentication. This mapping of certificates to AD user accounts may be handled by your Microsoft
Certificate Authority, or may need to be performed manually if you are using another type of
certificate authority.
Using your certificate authority, generate a user identity certificate that includes a private key and is
in the PFX or P12 format. This certificate will require a password when it is created. This password
will need to be entered by the user when the certificate is installed in the Acronis Access client app.
This certificate file should have a .PFX or .P12 extension by default.
Once the certificate file has been created, remove its extension completely by deleting the “.PFX” or
“.P12″ from the file name. This is required so that the file can be opened into Acronis Access using
the standard iOS “Open In” function.
42 Copyright © Acronis International GmbH, 2002-2015
To send and install the file using email:
1. Compose an email to the user and attach the certificate file to the email. Ensure that you’ve
removed the extension from the certificate file, as described above.
2. When the user receives the email on their device, they simply have to tap the attached file and
choose “Open in Acronis Access" from the pop-up menu.
3. Acronis Access will start and the user will be prompted to confirm they want to add the
certificate to Acronis Access .
4. The user will then be prompted to enter the private key password
5. Once the password is entered, the certificate is added to Acronis Access and the client will be
able to perform certificate authentication with a Gateway server and HTTPS reverse proxy server.
The status of the installed certificate can be viewed by opening the Settings menu in the Acronis
Access app.
2.1.3.9 Using Kerberos Constrained Delegation authentication
Gateway Servers in Acronis Access 5.1 or newer support authentication using Kerberos Constrained
Delegation.
This can be used in scenarios using Kerberos Constrained Delegation to authenticate Acronis Access
iOS clients through a reverse proxy using client certificates (e.g. TMG). In this scenario you will need
to install a user certificate (p. 40) in the Access Mobile Client app. This certificate needs to be bound
to Active Directory.
Another scenario is to authenticate mobile devices with client certificates using MobileIron
AppTunnel. In this scenario you must have Acronis Access and Mobile@Work installed on your device
and a MobileIron Sentry setup on a server. The Sentry is a standalone component which provides
access control and tunneling. It provides the secure infrastructure that AppTunnel uses for app data.
You don't have to install a client certificate in the Acronis Access app, as the MobileIron AppTunnel
will take care of that.
Note: Please visit the Using AppConnect with Kerberos Constrained Delegationsection for more information on
configuring MobileIron and Acronis Access with Kerberos Constrained Delegation.
The Apache Tomcat used by the Acronis Access Server does not support either Kerberos or client
certificate authentication. In order to use any of these authentication methods, you must have a
Gateway server installed on the same machine as the Acronis Access Server and the mobile clients
must enroll using the Gateway Server's address. When a user enrolls with the Gateway Server
instead of the Access Server, all authentication is done by the Gateway Server, thus allowing the use
of Kerberos Constrained Delegation and client certificates. All management features are still
enforced by the Acronis Access Server but the authentication is done by the Gateway Server.
Note: When using this method, if the Gateway Server service crashes or is disabled, clients enrolled with it will
not be able to connect to the management server even though the Acronis Access Server is still running.
Note: When using this form of authentication, mobile clients cannot access Sync&Share Data Sources.
In this section
43 Copyright © Acronis International GmbH, 2002-2015
Configurations in the Active Directory ..................................................... 43
Advanced Delegation Configurations ...................................................... 47
Configurations in the Active Directory
This guide will help you configure the Windows Active Directory elements needed for Kerberos
Constrained Delegation authentication.
Create a Kerberos Service Account
1. Log in to your KDC server as an administrator.
2. From the Windows Start menu, select All Programs, select Administrative Tools > Active
Directory Users and Computers.
3. In the newly opened console, expand the domain (Kerberos refers to a domain as a realm).
4. Right-click Users and select New > User.
Enter a Name and a User Logon Name for the Kerberos service account. The name must start
with HTTP/. Use standard alphanumeric characters with no whitespace for the User Logon
Name, as it is entered in a command prompt later in the guide. If HTTP/ automatically
appears next to the User logon name (pre-Windows 2000) field, delete it from that field.
Ensure that the correct domain name is selected in the field next to the User Logon Name
field. If the correct domain is not selected, choose the correct domain name from the
drop-down list next to the User Logon Name field.
79 Copyright © Acronis International GmbH, 2002-2015
b. The second email with subject You have been given access to Marketing Campaign contains
your message and a link for accessing the shared files.
Once the invited user clicks on the link to access the system (and set his password if needed) you and
your colleague will share access over the files in the Marketing Campaign folder.
Make sure you tell your colleague about the Access Desktop Client, so you can synchronize files
automatically among your computers.
Note: The maximum path length is different between Mac OS X and Windows which can lead to syncing errors
in cross platform deployments. On Windows there is an OS limitation of 260 characters (MAX_PATH) total for
the entire path, including the "C:\mysharefolder\" part. So on Windows the max filename length will be 260
- [share folder path length] - 1 (for NULL terminator).
e.g. The user is sharing C:\my_shared_documents and is trying to download a file into
C:\my_shared_documents\this_is_a_folder\ the max file name length of that subdirectory would be 260 - 40 - 1
= 219 characters. The Mac OS X limit is 1024 characters.
3.1.2.3 Updating
The Access Desktop Client has an auto-update feature. This feature allows two very important things:
Easy and hassle-free updating of the client for basic users.
The client updates itself automatically, requiring little user interaction.
Version control for administrators.
The administrators can set a certain version of the Access Desktop Client to be used when
updating.
Using the auto-update
If auto-update is configured on the Acronis Access server then at some point the Access Desktop
Client will prompt you to update.
1. When it prompts you, you can choose from OK and Remind me later. Press OK.
2. Update now will open the Acronis Access client installer.
3. Once theAcronis Access client installer launches, follow the instructions in the installer to install
the new version.
4. At the end click Finish.
5. The auto updater will finish the installation and relaunch the Access Desktop Client application.
6. Done.
… 79 …


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