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59FAQ and troubleshooting
Appendix
FAQ and troubleshooting
This section lists frequently asked questions that may arise
during the use of your smartphone, and gives easy answers
and solutions to these questions.
Aspect Question Answer
Audio Why is there no
sound coming
from the device?
If the headset is plugged into the
device, the speaker is automatically
shut off. Disconnect the headset.
Check that the device volume
setting is not muted.
Check that the volume control is
not at its lowest setting.
Multimedia files Why can’t I view
my picture files?
You may be trying to view an
image that is not supported. Refer
to “Multimedia” on page 61 for
more information.
Why can’t I view
my video files?
You may be trying to view a video
that is not supported. Refer to
“Multimedia” on page 61 for more
information.
Why can’t I play
my music files?
You may be trying to play a file
that is not supported. Refer to
“Multimedia” on page 61 for more
information.
System
information
and
performance
How do I check
the OS version of
my device?
Tap Menu > Settings > About
phone to check the OS version
(Kernel/build number) and other
hardware and software
information.
59


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