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ACCU-CHEK Smart Pix Manual

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Chapter 5, Error signals and troubleshooting
Accu-Chek Smart Pix user's manual
5-1
5 Error signals and troubleshooting
Sometimes situations can occur in which a report is not
created or printed, or other problems arise. If you do not find
the required solution here, please contact your local Roche
representative.
5.1 Errors without error signals
The Accu-Chek Smart Pix system fails to appear on the PC as
a drive:
• Check whether your PC and your operating system
meet the system requirements for the Accu-Chek
Smart Pix system (see page 2-1).
• Check to make sure the USB connector is firmly
plugged into the correct socket on the PC.
• If the Accu-Chek Smart Pix system is still not
recognised as a drive, plug the device into a different
USB socket on your PC (you may be able to use a USB
hub or choose between USB sockets on the front and
rear of your PC).
If the Accu-Chek Smart Pix system fails to emit any status
indicator signals whatsoever and if all the above tests have
been performed unsuccessfully, you could possibly test the
device on a different PC. If there is still no sign of operation,
the device is probably faulty. This also applies if there are
error signals (centre of the status indicator flashing) which
are not associated with data transfer. Please contact your
local Roche representative.
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