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(1020 seconds depending on the position of DIP switches 1 and 2). The green light
should start flashing when you tap the mattress. See also chapter 15 Setting sensitivity to
notice tonic-clonic seizure.
18. Troubleshooting
Ensure that the device is properly installed. Test the device carefully every time its settings
are adjusted.
The device triggers a notification,
but the nurse call system does not.
Ensure that the external wireless transmitter or other
system’s connection cable is connected to the X2
connector.
Check the battery of the external wireless transmitter.
Notification sound is inaudible
Check the volume.
The device triggers a notification
even if there is no unusual
movement.
Check the condition, installation and position of the
bed sensor.
Check that the sensitivity setting of the sensor is not
too high. The green light should not be on if no one is
on the bed.
The device may interpret normal movements
(scratching, rocking, etc.) as a seizure. Adjust the
delay time longer if necessary. Some people are
restless before they fall asleep, and this might cause
false notifications. Try switching the device on only
after the person has fallen asleep.
If the bed exit alarm is enabled (DIP switch 3 in DOWN
position) and sensitivity is not set high enough, alarm
may trigger. Either disable alarm (DIP switch 3 in UP
position) or see section 15.
The green light is on even if no
one is on the bed.
Ensure that the bed sensor and its cables are not
affected by external movement and remove any
distractions.
Check the condition of the bed sensor and its cables.
Faulty sensor or cable may cause distractions so that
the green light is on all the time.
Adjust sensitivity.
The device does not trigger a
notification, and the green light is
on even if no one is on the bed.
Check the condition of the bed sensor and its cables.
Faulty sensor or cable may cause distractions so that
the green light is on all the time. This means that the
device cannot necessarily detect a seizure due to
constant distraction.
The device does not trigger a
notification, and the green light is
not on even if someone is on the
bed.
Check the condition of the bed sensor and its cables.
Check the sensitivity of the device by having someone
lie on the bed completely still. The green light should
be on.
See also the “Troubleshooting Flow Chart” (picture 27).
If you experience any problems with the use of the device, please contact the
manufacturer.
22


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