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16. Troubleshooting
Ensure that the device is properly installed. Test the device carefully every time its settings
are adjusted.
The device triggers a notification
but the nurse call system does not.
Ensure that the external wireless transmitter or other
system’s connection cable is connected to the X2
connector.
Check the battery of the external wireless transmitter.
Notification sound is inaudible
Check the setting for volume.
The device triggers a notification
even if person is in bed.
Check the condition, installation and position of the
sensor.
Check that the sensitivity setting of the sensor is not
too high. The green light should not be on if no one is
on the bed.
The green light flashes even if no
one is on the bed.
Ensure that the bed sensor and its cables are not
affected by external movement and remove any
distractions.
Check the condition of the sensor and its cables.
Faulty sensor or cable may cause distractions so that
the green light is on all the time.
Adjust sensitivity.
The green light is not flashing
even if someone is on the bed.
Check the condition of the sensor and its cables.
Faulty sensor or cable may cause distractions so that
the green light is on all the time. Check that the
sensitivity is correct.
If you experience any problems with the use of the device, please contact the
manufacturer.
20


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