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Aastra Ascotel Office 35IP Manual

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Using Added Features to Make Efficient Phone Calls
20
Requesting a Callback
You want to talk to a certain person. The person is busy or does not answer. You can make callback
requests to both internal and external subscribers. Not all providers support this function.
If the called party is busy, you can request an automatic callback. In this case, your phone will start ringing
as soon as the party you are trying to reach goes on-hook. When you pick up the handset, the called
party's phone will start ringing.
If the called party does not answer, you can also request a callback. The called party will see a continuous
visual reminder of your callback request.
Answering Call Waiting
You are in a call and hear the call waiting tone. Someone is urgently trying to reach you.
You can either answer, deflect or reject the call.
Call Waiting on an Internal Subscriber
You want to talk to an internal subscriber. However, the person is busy.
As a result of your call waiting, the person hears a call waiting tone and your phone number or name
appears on his display. The person can either answer or reject your call.
Situation
You called someone and hear the busy tone or dialling tone.
Callback To activate a callback request: Press the "Callback" Foxkey.
The display shows "Executed".
Put the handset on-hook.
The display shows "Call expected ..." and "Reset".
Note
You can have only 1 active callback request at a time. Your callback request
will automatically be cancelled by the system after about half an hour.
You can also cancel the callback request beforehand.
Reset Cancelling the callback request: Press the "Reset" Foxkey.
Call waiting Press the "Call waiting" Foxkey.
You hear the dialling tone.
Note
If the person rejects your call request or if call waiting is not possible, the call
is disconnected (busy tone).
… 20 …


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Aastra Ascotel Office 35IP User Manual - German - 77 pages

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