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Troubleshooting Solutions
41-001376-05 REV03 – 07.2014 171
How do I change my user password?
You can change the user password from the IP phone UI or the Aastra Web UI. See “User Password” on page 35 for more
information.
Why does my phone display "Bad Encrypted Config"?
The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption proc-
ess has failed. Report this error to your System Administrator.
How do I restart the IP phone?
You can restart the phone from the IP phone UI or through the Aastra Web UI. See “Restarting Your Phone” on page 38 for
more information.
How do I lock my phone?
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the fol-
lowing:
In the IP Phone UI at the path Options->Phone Lock. See “Phone Lock” on page 38 for more information.
In the Aastra Web UI at the path Operations->Phone Lock. See “Phone Lock on page 38 for more information.
At a configured Phone Lock key on the phone. For more information about configuring a Lock/Unlock key on your
phone, see “Phone Lock Key on page 86.
177


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