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eud-0650/1.1 – R1.0 – 08.2011 13
Werken in de groep
Handelen meerdere personen in uw organisatie zaken met klanten af via
Office 1560/1560IP? Weet u vaak niet of een oproep voor u bestemd is of voor uw col-
lega? Met operatorconsolegroepen, worden oproepen aan een groep toegewezen op
basis van het inkomende telefoonnummer. De oproepen worden vervolgens in volg-
orde van prioriteit aangeboden aan de leden van de bijbehorende operatorconsole-
groep. Op deze manier weet u of de oproep voor u bestemd is en wie de oproep moet
beantwoorden, u of uw collega.
Notitie:
Operatorconsolegroepen kunnen op een zeer flexibele manier worden ingesteld
zodat ze voldoen aan de vereisten van een organisatie. U, als operator, kunt geen
nieuwe groepen configureren of de configuratie van groepen wijzigen. Neem con-
tact op met de systeembeheerder als u denkt dat de operatorconsolegroepen moe-
ten worden gewijzigd of anders moeten worden geconfigureerd.
13


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