Manual 3com 3102 business phone (page 113 of 138) (English)

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3COM 3105 AND 1105

ATTENDANT CONSOLES

3Com Attendant Consoles and the NBX Complement Attendant

Software (CAS) application enable a receptionist to handle high call

volumes efficiently. Although receptionists are the primary users of the

Attendant Console and CAS, the two can also be used by busy sales

representatives and others who receive a high volume of telephone calls

or who make frequent calls to the same telephone numbers.

This chapter covers these features:

■ 3Com Attendant Console — A device that works along with 3Com

Telephones to increase call handling capability. In many offices, the

Attendant Console is used by a receptionist or switchboard operator,

who is referred to in this guide as “the receptionist.”

■ Complement Attendant Software (CAS) — A software application

that allows a receptionist to answer and route calls using a personal

computer. Your administrator installs the Complement Attendant

Software on your computer from the NBX Resource Pack CD.

The Attendant Console and Complement Attendant Software can be

used at the same time. However:

■ When incoming calls appear on the Attendant Console, you must

handle them using the buttons of the console.

■ When calls appear on the CAS computer screen, you must handle

them using the mouse and the CAS software features.

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3com 3102 business phone Manual

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