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3com 3100 Manual

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Supervisory Monitoring 83
monitoring domain that has the agent (user) listed. The supervisor must
use a 3Com Telephone with a display panel and appropriate soft buttons;
not a 3Com Entry Telephone, 3Com Cordless Telephone, or an analog
telephone.
Customers — are people who make an incoming call to an agent
(supervisory monitoring domain member). A customer can be an internal
or external caller.
Monitor — allows the supervisor to listen to a call.
Whisper — allows the monitoring supervisor to speak to the agent
without the customer hearing.
Barge-In — allows the supervisor to speak to both the agent and the
customer.
Call Privacy Call Privacy allows a user to prevent a call from being monitored. NBX
telephone users can toggle Call Privacy on and off to block or accept
supervisory monitoring on a call-by-call basis. (In contrast, membership in
the Privacy List domain set by the administrator ensures that all calls
associated with this user cannot be monitored.)
The NBX administrator can enable or disable Call Privacy for each Class of
Service (CoS) user group.
If your administrator assigned you to a CoS group that allows Call Privacy,
you can use Feature code 428 to prevent your current call from being
monitored. To see if you can activate Call Privacy, log in to the NBX NetSet
utility and go to My Calling Privileges > Call Permissions. You are
allowed to activate Call Privacy if the Call Privacy feature is enabled.
You can activate Call Privacy before a call (for example, by going off-hook
and dialing Feature code 428 and then dialing an internal or external
call), or during a call (for example, dialing Feature code 428 after
answering an incoming call). The administrator may also map Feature
code 428 to one of your telephone system access buttons.
To activate (toggle on) Call Privacy:
Press Feature + 428.
■ A confirmation tone indicates that Call Privacy is active.
… 83 …


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